This page has been created to answer some of the commonly asked questions by both existing members and people interested in joining. If you have a question you would like answering, or if you have one which you think seeing on here will benefit other people, please contact me at the usual Biro Buddies address or email me at lancashire_hotpot@hotmail.co.uk marking your subject header 'FAQ'
Many thanks, Lisa

How does the club work? It's quite easy really, you complete a simple and quick application form and send that to me and from there, I will search the Biro Buddies database and match you with penpals best suited to you.

Why is there a fee required to join? Simply because to run the club, it costs me in postage and administration costs. I have kept this fee to an absolute minimum, and think it represents good value for money as you do actually receive 2 stamps back as a thank you for joining.

For overseas members, the £2.00 (2 UK Pounds) is the nearest I could get to the cost of a book of stamps that is asked for from UK Members, although there is an alternative option of sending decorative stationery which is proving to be very popular.

Why can't I view details of penpals on here? This question has been asked a few times now and it's really just for people's safety that I won't put their personal details up on here for all to see. The only way you can find penpals is to join the club, I will then find you suitable penpals and send you their details through the post. If you are looking for a site where you can post your details for people to see and reply to you, then this is not it. If anyone is found to leave a message on this site in the hope that people will contact them direct, it will be removed and deleted - this also applies to messages left in the guest book.

I have infact received complaints from existing members that people have just breezed in and tried to contact them direct by leaving replies to their comments on here, which is not permitted - there is no point in me working hard to provide this service if people are just going to pass through and try to contact people direct thus bypassing joining and becoming a member. I apologise if this sounds harsh but I am acting on complaints from members. I can, however, recommend www.penpalsnow.com as quite a good site if you are looking for people wanting penpals where you can contact them direct via email.